Human Resources KPIs – Benchmarking HR Performance :: مركز المجد للجودة وتطوير الموارد البشرية

Training Course Objectives

Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.
List the KPIs that should be used in measuring Human Resources as a function.
List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.
Design and calculate the employee satisfaction index and use it to measure employee morale.
Explain employee turnover, its types and the various formulae used to calculate it.

Training Course Content

Key Performance Indicators (KPIs)

The Importance of Measuring

Measures, Metrics and KPIs: The Main Differences

Characteristics of SMART KPIs

Types of KPIs

Common Mistakes when Using KPIs

Organizational KPIs

Organizational Appeal and Reputation

Salary Competitiveness

Human Value Added

Career Growth

Absenteeism Rates and Absenteeism Cost

Employee Morale

Financial KPIs

Return on Human Capital

Labor Cost

Cost per Hire

Cost per Trainee

Opportunity Cost

Supervisory Ratios

Cost to Supervise

Compensation and Benefits

Process KPIs

Measuring Efficiency of Recruitment and Selection

Measuring Effectiveness of Hiring

Using Hurdles Per Hire (HPH) to Reduce the Use of 'wasta' in Selection

Using Aggregate Yield Ratios and Selection Rates

Measuring Effectiveness of Appraisal Systems

Employee Turnover

Voluntary versus Involuntary Turnover

Turnover versus Attrition (Gross and Net Turnover)

Identifying Turnover Metrics

Identifying Turnover Costs

Analyzing and Interpreting Turnover Data

Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

Wrap Up: Designing an HR Scorecard

The Balanced Scorecard as a Strategic Tool

Putting it All Together

Reporting HR to Top Management