Understand recruitment separating fact from fiction

• Course objectives and introduction
• The ILM accreditation and project
• The real cost of interviewing to the organisation
• First series of interviews
• Self-assessment of your current interviewing skills
• Completing your Personality profile for later use
• Fact v fiction about interviewing
• Introduction to the recruitment process map

Mastering the Process – Stages 1 – 3

• Understand the job and the importance of job criteria Stage 1
• Writing key criteria
• How to write interview questions– understanding criteria
• How many questions do you need?
• Stage 2 – Work needed to write the job advert
• Attracting “winners not losers”
• Stage 3 – how to effectively short list

Testing, Personality Profiling and References

• Stage 4- The history of testing
• Occupational ability testing – what’s new?
• Ability testing – the DIY approach
• Semi medical tests
• The growth of mental illness and the impact on recruitment – the latest figures
• Stage 5- Personality profiling  - why we use it and which profilers are the best
• The importance of references

Finalising Prewritten Questions, Room Setup and Arrangements, and Understanding the Vital Role of Body Language

• Procedure for starting every interview
• Stage 6- Interview questions – writing scene setters
• Refining knowledge based questions
• How to use probing questions
• How to score and who does the scoring
• Stage 7- Getting the arrangements right and setting up the room correctly to maximise interviewing efficiency
• Stage 8 – Understanding body language and correctly decoding it
• Silent signals