Introduction to Policy & Procedure Writing

• Introduction
• Why they are important
• What makes a good policy
• The structure of policy and procedures
• Writing styles
• Incorporation of other documents

The Governance and Roles involved in Policy

• Practical activities
• The role of policy and procedures
• What needs to be included
• Who needs to be involved
• The review process
• The approval process

How to Implement Policy & Procedures

• Review examples of policy and procedures
• Avoiding ambiguity
• Standards - ISO
• Communications
• How to ensure staff compliance
• Maintenance

Drafting Policy & Procedure

• Drafting guides
• Best practice
• Useful and relevant tips
• Effective writing
• Commercials
• Drafting exercises

 

Case Studies and Workshops

• Case Studies
• Publication
• Workshop objectives
• Group workshop/exercises
• Group discussion
• Course review/wrap-up