The Foundation: Effective Recruitment & Selection

• The role of effective Recruitment and Selection in helping the business achieve its objectives
• Creating job descriptions, person specifications and competencies required to prepare for the process
• Combining selection techniques to achieve better predictive accuracy
• The differences between biographical, critical incident and criteria based interviewing
• Plan & conduct a ‘fair’ interview and other assessments
• Arriving at a considered decision

Talent Management & Succession Planning

• What is Talent Management?
• Recruiting & Selecting Talent
• On-boarding Talent
• Role of Employee Engagement and fostering it
• Development of Talent – tools and techniques
• Succession Planning – tools and techniques

Training & Development

• Key role of Learning to the success of the organisation
• Identifying Learning Needs & Learning Styles
• Training and Development Solutions
• Coaching and Mentoring 
• Management Training
• Leadership Training

Performance Management

• The Performance Management Cycle
• Setting Objectives and Performance Standards
• Holding Effective Review Conversations
• Giving and Receiving Feedback
• Causes of Poor Performance & Dealing with Poor Performance
• Performance Management and the Disciplinary Process

Motivation, Reward & Incentives

• Problems of Understanding Motivation
• Theories of Workplace Motivation
• What’s Wrong with the Theories
• Which Rewards Do People Value?
• What Makes People Committed?
• Employee Engagement