The Executive Assistant � Personal Assistant Masterclass :: ???? ????? ?????? ?????? ??????? ???????

Training Course Objectives

Practice advanced administration techniques to effectively run the office of a senior manager.
Build excellent relationship with the manager and maximize productivity.
Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
Apply professional business-writing techniques in e-mails.
List the main causes of stress and prepare an action plan to keep it under control.
Prepare and organize a professional meeting, write its agenda and take minutes accurately.
Demonstrate professional skills in communicating with the internal/external public in an effective manner.

Training Course Content

Progressive Role of the Executive Assistant/PA

Developing and Broadening your Role

Expanding Yourself: Going Beyond Expectations

Wideningthe Managerial Aspects of your Role

Competencies of the Modern PA

Better Management of your Work Flow

Optimizing the Relationship with the Boss

Establishing Common Objectives/Priorities

Knowing and Synchronizing Expectations

Building and Managing the Relationship

Maximizing your Value Relative to the Boss

Partnering with the Boss

Effective Interpersonal Communication

BuildingExcellent Relationships with Colleagues

Dealing with Difficult Personalities

DevelopingSelf-Confidence and Assertiveness

Presenting your Ideas and Influencing Others

Negotiating Win-Win Outcomes

Perceptions, Attitudes and Beliefs

Professional Business Writing

Crucial Elements for Excellent Writing

Writing Professional Emails

Email Etiquette

Controlling Stress

UnderstandingStress

What Happens When you are Under Stress: The Symptoms

Identifying Actual Causes of Stress

Action-Planningto Keep Stress Under Control

Time-Management Preventive Measures

Organizing Professional Meetings

Planningfor the Meeting

Preparing the Agenda

Techniquesfor Writing the Minutes

Improvingthe Effectiveness of your Meetings

Actions to Take After your Meetings

Dealing with Visitors and Improving Customer Service

Different Techniques for Screening Visitors

Servicing Internal and External Customers

Handling Complaints Professionally

Making your Department Customer-Friendly