Face-to Face Communication and Interpersonal Skills

• Barriers to effective communication and how to overcome them
• Interpersonal skills and building working relationships
• Delegation – giving and receiving
• Assertive communication
• Managing conflict

Planning & Time Management

• Prioritising
• Handling and making requests
• Personal planning tools and systems
• Managing  interruptions
• Project planning and principles of CPA

Team-Working and Meetings

• Team development and group dynamics
• Constructive  and inclusive discussions
• Challenging ideas and getting agreement
• Improving meetings
  • planning and preparation
  • participation and control
  • follow-up and meeting notes

Managing Information and Written Communication

• Principles of information management
  • digesting information and making it meaningful
• Report writing
  • relevance
  • layout
  • structure
• Grammar & punctuation
• Editing  and proofreading skills
• Writing e-mails and letters
  • style
  • tone
  • structure
• Other forms of written communication

Supporting Presentations/Improving Teamwork and Systems

• Designing slides and incorporating graphics
• Room setup, equipment and trouble shooting
• Continuous improvement and creative thinking
• Making a case
• Programme review