New Roles For New Times

• Optimizing Communication and Influence
• Fostering a Professional Attitude
• Producing Results from Various Activities
• Use of Technology to Get Things Done

 

Mastering Data Management and Office Etiquette

• Data Management (Filing and Documenting Soft and Hard Copies)
• Indexing, Archiving, and Retrieving Data and Documents
• Basic Modern Office Etiquette
• What Not to Do In your Cubicle
• Telephone and Email Etiquette, Skills, and Courtesy
• Handling Office Finances and Petty Cash
• Fundamentals of Customer Service

 

Creating a Motivating and Productive Office Environment

• Understanding Office Design as Part of Enhancing Productivity
• The Art of Working (Tips and Basic Steps)
• Mastering the Art of Communicating with Employees for Better Results
• Dealing and Communicating with Different Cultures at Work

 

Advanced Communication Skills for Executive Assistants and Administrators

• Preparing Powerful Short Presentations
• Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc
• Dealing with a Difficult Boss

 

Time and Project Management for Administrators

• Arrange for Meetings and Conferences
• Prepare Agendas and Minutes
• How to Prepare a Daily Calendar Aligned with the Company Calendar
• The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
• Event Planning and Project Management

 

The Impact of Technology on the Administrator’s Roles and Tasks

• The Use of Smart Phones to Stay Connected and Liaise with Others
• Synchronizing your Smart Phone with your Computer for Updates
• The Use of Electronic Devices to Research, Be Informed and Report on Timely Basis