Process Definition and Management
Targeted AudienceDesigning and Implementing Controls
- Defining the control environment
- Planning and goal setting
- Delegation of roles, responsibilities and authorities
- Communication and teamwork
- Quality assurance of the system
Designing and Implementing Controls
- Defining the control environment
- Planning and goal setting
- Delegation of roles, responsibilities and authorities
- Communication and teamwork
- Quality assurance of the system
Performance Monitoring, Quality Assurance and Analysis
- Measurement and monitoring of processes
- Measurement and monitoring of products
- Measurement and monitoring the satisfaction of interested parties
- Analysis and reporting of data
- Continual improvement of a quality management system
- Continual improvement of the organisation
Improvement
- Benchmarking against “best-in-class” organizations
- Self assessment of quality management maturity
- Managing and Planning an internal audit – best practice in line with ISO19011
Internal Audit as a Management Tool
- Auditing in practice
- Audit reporting and feedback to top management – best practice in line with ISO DTS 17022
- Selecting and working with third-party auditors from Certification/Registration Bodies – ISO1702