The Foundation of Management

• Management demands courage
• The first step: managing self
• Employing the right management style ate right time
• Accepting responsibility
• Accentuating the positive
• Having the courage to turn your ideas into action

Dealing with Workplace Conflict

• Defining organisational conflict
• Understanding the causes of conflict
• The Thomas-Kilman Conflict Mode Instrument
• Managing individual differences
• Managing conflict for productive outcomes
• The creative benefits of productive disagreement

Managing Organisational Improvement

• Focusing on continuous improvement
• Diagnostic tools for organisational/team appraisal
• Organisational culture and its impact
• Overcoming and managing resistance to change
• Coping with risk and risk avoidance
• Measuring the success of improvement efforts

Building and leading the motivated teams

• Characteristics of effective teams
• Characteristics of ineffective teams
• Managing the factors affecting team performance
• Empowering team development
• Utilizing team diversity
• Coaching to enhancing team competence

Managing Problem Solving activity

• Balancing analytical and creative thinking
• Effective use of mind mapping
• Capturing the power of brainstorming
• Unlocking team potential
• Treating problems as challenges
• Action planning for future improvement